SUPPORT CENTER
Frequently Asked Questions
Everything you need to know about our handcrafted courses, access policies, and learning experience.
How do I access my courses after purchase?
Immediately after checkout you receive an email with login credentials and a direct link to your private dashboard. All course materials, videos, workbooks, and community access are available 24/7 from any device.
Are courses self-paced or do they follow fixed cohorts?
Most programs are self-paced with lifetime access. Select cohort-based experiences run four times per year with live strategy calls and peer reviews. Your dashboard clearly shows which format each course uses.
What is your refund policy?
We offer a 30-day no-questions refund window from the date of purchase. Simply email [email protected] with your order number and we process refunds within five business days.
Do you issue certificates upon completion?
Yes. Every course includes a verifiable digital certificate signed by Markfold Guild and stored permanently on your profile. These certificates are accepted by many agencies and brands for professional credentials.
Can my team purchase multiple licenses?
Absolutely. Enterprise and agency plans allow up to 25 seats with centralized billing, progress tracking for each member, and a dedicated success manager. Contact us for custom team pricing.
What are the technical requirements?
A modern browser (Chrome, Firefox, Safari, Edge) and internet connection are sufficient. Video lessons stream in HD; downloadable PDFs and worksheets work offline once saved.
How long do I keep access to purchased materials?
Lifetime access is included with every course. Updates, new lessons, and community discussions remain available for as long as Markfold Guild operates.
Can I download the course materials?
All written guides, templates, and slide decks are downloadable as PDFs. Video lessons are stream-only to protect our proprietary teaching framework, but you may replay them indefinitely.
Do you offer payment plans?
Yes. Select flagship programs offer three- or six-month interest-free installments processed through our checkout partner.
Still have questions? We reply within one business day.
Contact our team